Customer Support Portal

FAQ

• Why is there a Windows Product Key embedded into the EFI Firmware of the Non-OS version of the product?
• What is the Action Switch, and how does it work?
• What are the Product Specifications?
• What to do if my Kangaroo product is defective

Getting Started

• Quick Setup Guide
• Connecting your Kangaroo to an external Monitor or TV
• User Guide - Kangaroo Mobile Desktop

How to & Configuration Instructions

• How to Create and Boot to a USB Boot Drive
• How to refresh, reset and re-install your operating system
• Using your iPad to control your Kangaroo Mobile Desktop
• How to Create a USB Recovery Drive
• How to Factory Reset my Windows 10 PC
• Using the Fingerprint Reader to Login Windows 10

Customer Advisories

• Loose fit between the AC power receptacle and DC plug on the Kangaroo Dock
• System experiences graphics performance lag when operating in headless mode with an active VCN connection
• Driver Release Notification: Numerous Bluetooth Connectivity Issues Resolved
• Driver Release Notification: Numerous Wireless Connectivity Issues Resolved
• OSLinx fails to establish a connection with your iPad
• Fingerprint Reader Fails to Recognize Registered Fingerprints

Warranty & Service

• Preparing Your Product for Service
• Contact Us - Kangaroo Desktop PC (by InFocus)

Legal Notices

• Customer Support Portal - Liability Disclaimer and User Agreement
• Privacy Policy
• Limited Hardware Warranty