|Release Date||November 11, 2015|
|Product(s) Affected||Kangaroo Mobile Desktop|
|Operating System||Microsoft Windows 10|
The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
After successfully registering fingerprints with Windows Hello some users may experience an intermittent condition which prevents the Synaptics Fingerprint sensor from successfully detecting and reading registered fingerprints. The condition is most commonly known to occur under the following circumstances:
- After resuming from Sleep/Standby mode.
- After extended periods (E.g., several days) of operational use without being shutdown or restarted.
This issue has been isolated to a intermittent condition with the Synaptics fingerprint driver. A solution is now available in the form of a driver update, which is available from Windows Update.
Driver Installation Instructions
- Click Start > Settings > Update & Security
- Select Windows Update
- Click Check for Updates
|Step-1: Opening Settings > Update & Security|
|Step-2: Initiating Windows Update|
|Verifying Successful Installation of the Latest Driver|
If after completing the above procedures the Synaptics driver has not been updated, please follow the below steps to manually install the driver.
|Alternative Installation Method: Device Manager|
NOTE: After completing the above steps you may verify successful installation by comparing the date and version of the driver as below
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