Customer Support Portal

How to Factory Reset my Windows 10 PC

Release Date October 14, 2015
Product(s) Affected   Kangaroo Mobile Desktop
Operating System  Microsoft Windows 10 


The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.


Procedures for reinstalling the Windows 10 Operating System


If you're experiencing problems with the factory pre-installed operating system it may sometimes be necessary to re-install the operating system using the pre-defined Recovery Options included within the operating system.  


If you're experiencing problems relating to operating system instability, we suggest following the below procedures for recovery:

  1. Click Start  > Settings  > Update & Security 
  2. Select Recovery > Reset this PC > Get Started
  3. Select from the (2) available options (Keep my files, or Remove everything).
  4. Follow the onscreen instructions for the option selected.



When performing the above procedures it's important to keep in mind that both options will remove any user-installed applications, requiring re-installation of any applications.

Keep my files: Removes installed applications and custom settings, but will keep your personal files (documents, pictures/videos, etc.)

Remove everything: Removes all personal files, applications and settings. 

Was this article helpful?
2 out of 4 found this helpful


Powered by Zendesk