The Kangaroo Mobile Desktop carries a standard One Year Limited Hardware Warranty, which warrants the product against defects in materials and workmanship for one year from the date of original retail purchase.
If you have experienced a hardware failure with your product within the first year then we will repair or replace your product.
Warranty & Service Q&A |
Q: | I purchased my product from a retailer (online or in person) and believe my product is experiencing a hardware failure, what do I do? |
A: |
If your product failed within the first 30 days then most retailers will offer you the option of a refund or a replacement. However, return policies between retailers often vary, so we recommend that you check the retailer's policy to determine eligibility. |
Q: |
I don't have time to contact the retailer, can you help? |
A: |
Absolutely. If your product experiences a hardware failure anytime within the first year of ownership we will repair or replace your product under warranty. You don't even have to pick up the phone. Simply visit the Kangaroo Customer Support Portal and follow these simple instructions:
If you believe your product to be defective or have an inquiry, visit the Kangaroo Customer Support Portal (http://support.kangaroo.cc), or call our Customer Support Hotline toll-free (855-976-1116). |
How to Submit an Online Request |
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What you need to know when Submitting a Request |
When submitting a request for warranty service your may be asked to:
Upon submitting a request, a Kangaroo customer support representative will contact you by email. Once the agent has confirmed the hardware failure he/she will provide you with an RMA number, and send you detailed instructions on how to ship your product to the Kangaroo Repair Center. |
Shipping your Product to the Kangaroo Service Center |
Kangaroo Mobile Desktop warranty services are support exclusively through the Kangaroo Mail-In Warranty Service. Mail-In Warranty Service For more details see Preparing Your Product for Service |
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