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Driver Release Notification: Numerous Bluetooth Connectivity Issues Resolved

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Release Date December 15, 2015
Product(s) Affected Kangaroo Mobile Desktop
Operating System Microsoft Windows 10 
Device(s) Affected Intel Wireless Bluetooth

NOTICE:

The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Problem Description 

The integrated Intel Wireless Bluetooth device may experience difficulty discovering, pairing or remaining paired with a variety of Bluetooth devices and accessories.

 

Reported behaviors include: 

  • Failure to discover known certain Bluetooth device hardware
  • Inability to pair or remain paired with discoverable devices; E.g., random/intermittent signal drop
  • Failure to function after entering a sleep-state for an extended period of time

Solution/Workaround

Intel has released new driver (17.1.1532.1814) that is intended to resolve a number of connectivity problems reported with its Wireless Bluetooth series of devices. 

 

There are three different methods for obtaining this driver:

  1. Install directly from Device Manager (recommended)
  2. Download from Kangaroo Customer Support Portal
  3. Download from Intel directly

 

Note: Installing the driver via Device Manager is the recommended method, as there's no need to download a driver installation package, and consumes considerably less storage space.  

Installation via Device Manager

  1. Launch Device Manager
  2. Select the desired subsystem icon, and activate the Windows Driver Update applet
  3. Locate and Install the Device Driver software
  4. Verify successful installation of the driver

Launch Device Manager

  • To launch Device Manager, right-click on the Start  menu icon, and select Device Manager.

 

Activate the Windows Driver Update Applet
  • Click the arrow next to the Bluetooth subsystem icon.
  • Right-click on the Intel Wireless Bluetooth component icon.
  • Select Update Driver Software

 

Device Manager > Bluetooth > Intel Wireless Bluetooth > Update Driver Software

 

 

 Locate & Install the Device Driver Software
  • Select Search automatically for updated driver software

 

Verify Successful Installation of the Device Driver Software
  • Launch Device Manager
  • Click the arrow next to the Bluetooth subsystem icon.
  • Right-click on the Intel Wireless Bluetooth component icon.
  • Click Properties

 

  • Verify the Driver Date (8/7/2015) and version (17.1.1532.1814), as per the below image.

 

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